Firmcraft Operator is the packaged product — a sovereign Hermes agent that lives in your team chat, plugs into the tools you already pay for, and quietly does the recurring work. Three plans, priced by how many of your people will actually use it. Up and running in five business days.
You already paid for ChatGPT or Copilot. Three people opened it the first week, nobody opened it the second. Meanwhile the contract still doesn't get sent until you're back at the truck, the insurance claim still sits in someone's inbox, and the marketing email still hasn't gone out — because the person who'd do it has client work.
You bought the chatbot. It sits in a tab. The team opened it once and never came back.
Every tool assumes someone has time to learn it and train the rest. They don't.
QuickBooks, Drive, Outlook, your booking tool — none of them talk. The AI doesn't either.
Three vendor demos, six-figure SOWs, 90-day “discoveries.” None shipped a workflow you use.
You'd staff this if you could. The people who could build it aren't applying to your shop.
Every interesting workflow stalls on compliance. Nobody wants to be the one who broke it.
No SOW theatre. No 90-day “discovery.” Intake call Monday, install across your stack by Wednesday, real work routed to the operator by Friday. There's a person at Firmcraft you can text the whole way.
Mention it like a teammate. No new dashboard, no second login, nothing nobody on staff opens.
QuickBooks, Microsoft 365, Google Workspace, Zoho, DocuSign, your practice management — read, write, audit-log.
One price. All seats. All integrations. Token allowance included — anything beyond is billed at published rates, tracked live.
Intake Monday. Connectors live Wednesday. First production workflow by Friday. Days, not quarters.
Pricing is based on how many of your team will work with the agent day-to-day — not seats, not features. Three flat plans cover 1 to 10 people. Onboarding, all integrations, a monthly AI token allowance, and a real person at Firmcraft you can text are included on every plan.
A single workflow, fully run for you. For one-person shops and businesses validating the model.
The operator handles the recurring work eating your calendar — claims, contracts, follow-up, marketing.
Multi-role, multi-location businesses. Custom builds, dedicated lead, priority queue.
“It's like hiring someone for the office — contracts, emails, scheduling — except it's $399 a month and it's running by Friday.”
Count only the people who'll actually use the agent. A 200-person company with 4 people on the Operator is a Team plan — not a custom engagement.
ChatGPT and Copilot are perfectly fine general-purpose tools. They are not operators. Nothing in their pricing is aligned with whether your business actually moves a deliverable forward — and nothing in their setup process gets your team past the awkward first week.
| Firmcraft Operator | ChatGPT Teams | Microsoft Copilot | |
|---|---|---|---|
| What you're buying | A managed agent + a real person at Firmcraft | A per-seat chatbot license | A per-seat chatbot license |
| Lives where the work lives | Inside your team chat | A separate app + browser tab | Side panel inside Office |
| Speaks to your ERP & niche tools | Built and maintained for you | DIY connectors, if any | Microsoft stack only |
| Data sovereignty | Hermes — sovereign by default | OpenAI cloud | Microsoft cloud |
| Pricing | Flat monthly, all seats | Per seat, per month | Per seat, per month |
| Time to first workflow | 5 business days | Whenever someone has time | Whenever someone has time |
| Who builds the prompts | We do. | You do. | You do. |
Our first four customers — a dental practice, a one-person tree-removal company, a solo ERP consultant, and an eight-person payments firm — have nothing in common operationally. The throughline: recurring work, tools that don't talk, nobody on staff to wire it together.
e.g. our dental client uses Firmcraft to draft & submit insurance reimbursement claims.
e.g. our tree-removal client ships DocuSign contracts on-site — signed before he leaves the driveway.
e.g. our payments client uses Firmcraft as a second pair of hands for an overworked one-person marketing team.
e.g. our solo ERP consultant runs an entire practice on a single operator. The cheapest second hire she'll ever make.
Once the Operator is touching whole departments — or you need it wired through your ERP, with eval, observability, and a roadmap — pricing shifts from a sticker to a scoped engagement. The Services practice runs that work end-to-end: discovery, fixed-fee Assessment, scoped Build, and ongoing Operate. Same engineer, same Hermes substrate, no rebuild when you graduate.